Frequently Asked Questions
How do I upload my photo?
How do I upload my photo?
In the product page, there is a button with an upload icon. Use that to upload the photo for your order. You can select and upload multiple photos if needed.
Do I see a preview of my portrait before it's shipped out?
Do I see a preview of my portrait before it's shipped out?
Yes! We will provide proofing via email within 1-2 days. Here you will be able to ask for as many revisions as you like!
Please note that if no response is received within 48 hours, we will ship the order in order to avoid delays.
What if I don't reply to the proofing email?
What if I don't reply to the proofing email?
In order to avoid delays, we will ship out the item if we don't receive a response from you within 48 hours.
Can I combine different photos together?
Can I combine different photos together?
You sure can! We can use different photos and combine them together. This means you use seperate photos of people and put them together into the same one!
What if I'm not happy with the result of my portrait?
What if I'm not happy with the result of my portrait?
We're here to help! Let us know via the contact form or email us at support@artlynes.com. We will do everything in our power to make things right!
What is the turnaround time?
What is the turnaround time?
It takes 1-3 business day to draw out the artwork, 2-3 business days to produce the product and then 6-10 business days for shipping and delivery.
How long does it take to ship and deliver?
How long does it take to ship and deliver?
It takes 1-3 business day to draw out the artwork, 2-3 business days to produce the product and then 6-10 business days for shipping and delivery.
I have a problem with my order, how can I contact you?
I have a problem with my order, how can I contact you?
Feel free to contact us via the "Contact Us" page or email us at orders@artlynes.com